Jan 10

How to: Reset password on Citrix Licensing server

If you lost the admin password or your Citrix Licensing server or the password of any other account and you can’t login to the Citrix Licensing server anymore here is what you have to do:

1- Go to C:\Program Files\Citrix\Licensing\LS\conf and open “server.xml” with notepad.
2- Find the entry that looks something like this:

<user firstName="System" id="admin" lastName="admin" password="(ENC-01)zFaU17cJ2oNQ+LkskjkzUyVV5ZoamcJCDCiuiusbB6zk2P0uR" passwordExpired="false" privileges="admin"></user>;

3- Erase the contents between the double quotes after password= (ei: password=”"
4- Enter a plaintext password so it looks like this: password=”password”
5- Change the passwordExpired value to be “true”
6- Save the server.xml file.
7- Close any Licensing Administration Console that you might have open.
8- Restart the licensing services
9- Log into the LAC using user name “admin” (or the username of the account that you changed the password) and the password the you set at #4
10- You will be prompted to change your password. Do it. By doing it, the new password will be encrypted in the server.xml file.
11- To check that everything is working as planned, re-open the server.xml to check that the password is now encrypted.


  1. Todd

    These steps really saved my bacon today. Thanks forn posting this.

  2. Asif

    Thank you Dan for this post, really appreciate :)

  3. Jennifer

    Thanks! Great instructions!

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>